Refund policy

Effective October 28, 2026

Mahj Clearly sells The Mahj Clearly Method, the optional Teach-Your-Table Pack and the optional gift copy. Everything is digital: you get access as soon as your payment goes through. Nothing ships, and there is nothing to send back. There are no forms.

The guarantee

If what you bought isn't right for you, email support@mahjclearly.com within 30 days of your purchase, and we will refund the full price you paid.

There are no conditions on this and no forms to fill in. You do not have to explain why, you do not have to prove you used anything, and you keep what you downloaded either way, and a refund of the whole order includes any add-on in it, such as the Teach-Your-Table Pack or a gift copy.

The guarantee covers each item on its own: ask for the whole order back, or for one item on it.

A later change to this policy never shortens the window of a purchase already made.

How to ask for a refund

Email support@mahjclearly.com, or reply to your order confirmation, and say you want a refund.

Your order number and the email address you used at checkout help us find the order, but neither is required. From any address, tell us roughly when you bought and the last four digits of your card.

We reply within one business day. The refund is the full amount you paid, and it goes back to the card or account you paid with. How long it takes to appear depends on your bank, usually 5 to 10 business days.

A written copy of this refund policy is available on request: email support@mahjclearly.com and we will send it.

Your rights if something is actually wrong

Any guarantee above is something we offer voluntarily. It sits on top of your legal rights and does not replace them.

Under Austrian law we owe you a two-year statutory warranty on what you buy from us, digital or physical. For the first year of it, the law assumes any defect was there from the start unless we show otherwise. If something you bought does not match how we described it, is missing part of what was promised, or does not work, that is a warranty matter and not a goodwill matter. Tell us and we will fix it or refund it. If we can't get something you bought to you, we refund it in full, whatever the date.

Nothing in this policy limits any right you have under the mandatory consumer protection law of the country you live in.

Chargebacks

If something has gone wrong, email us first. A refund from us is faster than a chargeback from your bank. If you have already started a payment dispute, please email us too: it is the quickest way to sort it out.

Mahj Clearly is a trading name of Emanuel Chereji, Hofmannsthalweg 20/1/4, 4030 Linz, Austria. Full business details are in our Legal Notice.